The Customer Experience Intern contributes to the implementation and execution of the Voice of the Customer program (VoC), Customer Insights Generation and Customer Advocacy Council (CAC) activities for the IO team. This positions support coordination, visibility and standardization efforts across customer-centric initiatives, as well as assisting on follow up and quality validation efforts for initiatives as required. Training materials, templates and deliverables standardization is required, making the CX Intern take part on designing, actively executing and reporting standardization efforts and quality checks.
The CX Intern may partner with the local operations and CX deployed resources (as needed) along with CX IO leaders to assist the execution of the VoC Program, Customer Insights or Customer Advocacy Council initiatives within their area of responsibility. Connection and integration with other CX areas may be required as part of the strategy deployment, therefore constant communication is required with all departments in order to keep track of their progress and validating compliance according to methodology standards and guidelines. The objective is to guarantee the work being performed by all teams is visible, accurate, with a company-wide exposure both for outcomes and reporting. As the CX intern takes action on methodology and training activities, opportunities for standardization are expected to be taken while designing and implementing ways to keep track and communicate status at all times.
Skills and Knowledge:
No previous work experience is required for the CX Intern. However, key elements have to be validated for the position.