• Salesforce Project Manager

    Job Locations US-MI-Detroit
    Requisition ID
    2018-33822
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    IO Green banner

    GM Financial is seeking an energetic, detailed IT Project Manager to drive the planning and execution of Salesforce projects and/or releases within the International Operations (IO) line of business.  This opportunity is based in Detroit, MI.  The projects will be primarily focused around implementing/enhancing Salesforce SalesCloud and ServiceCloud capabilities.  GMF IO has Salesforce implementations supporting business operations in Brazil, Mexico, Chile, and Colombia.  GMF IO is making continuous investments in the Salesforce implementations. 

    Responsibilities

    • Responsible for the deliverables, cost, schedule, and quality of the project.
    • Develops, reviews and approves project plan(s) and scope; ensuring all facets of the project deliverables are met.
    • Responsible for communicating to business owners/key stakeholders on issues, action items, tasks, decisions that are part of the project.
    • Works directly with assigned resources and members of the leadership team to manage risks, assumptions, issues and dependencies; while ensuring on-time delivery of project deliverables
    • Contributes to issue resolution, allocates and directs staff and other resources to accomplish project tasks, and maintains full control over all aspects of projects.
    • Monitors and drives the progress of the team, which includes vendors, development teams and resource across GMF globally.
    • Coordinates people, tasks and dependencies to execute accordingly to the project plan.
    • Produces timely and accurate reports to IT Program Management and key stakeholders regarding progress, conflicts, risks, assumptions, issues and dependencies.
    • Develops and maintains strong relationships with vendor resources, vendor management, development teams, stakeholders and senior management. Establishes a reliable and consistent communication channel with all stakeholders.
    • Has a thorough understanding of business matters and technical concepts required for successful project delivery.
    • Uses appropriate knowledge, creativity, priorities, pragmatic and company practices to obtain solutions to complex problems.
    • Interfaces with senior management to provide and obtain information and to build consensus regarding project direction.
    • Takes a hands-on approach to the management of all project activities and drives teams to deliver quality in a timely fashion.

    Qualifications

    Qualifications: 

     

    Required:

    • Minimum of 5 years IT project management experience.
    • Experience in managing large, high profile projects.
    • Experience in managing diverse stakeholders relationships.
    • Degree level educated or equivalent experience in IT.
    • Available to travel internationally for business purposes on short notice, potentially for extended periods of time (up to 1 month)
    • Experience in working with Agile/Waterfall methodologies.

    Preferred:

    • PMP certification.
    • Salesforce experience
    • Financial services industry experience
    • Experience managing third party vendors

    Skills & Knowledge:

    • Proven track record of delivering significant finance IT projects.
    • Ability to manage large and complex IT projects involving multiple vendors and stakeholders in diverse geographical locations.
    • Detailed knowledge of project management methodologies, tools and software development life cycles.
    • Thorough understanding of project financials, budgeting and business value.
    • Ability to manage project issues and conflicts and deliver quality projects within budget and scope.
    • Ability to deliver quality solutions to customers and develop process improvements where applicable.
    • Outstanding communication skills in both written and spoken form. Capable of communicating ideas in both technical and business language.
    • Skilled in communicating with senior business, vendors and key stakeholders.
    • Ability to thoroughly understand the business issues surrounding IT matters.
    • Outstanding customer relationship management skills and strong customer focus.
    • Strong interpersonal skills and ability to work with cross-functional teams.
    • Outstanding at working under pressure and to tight deadlines whilst maintaining quality solutions.
    • Ability to be flexible to working locations, working hours and international travel to support the needs of the project.
    • Ability to operate with the utmost integrity and consistently display a positive attitude to work and the various challenges encountered in a project environment.
    • Highly self-motivated and directed, with an attention to detail.

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