The IT Service Desk Support Analyst delivers solutions to Internal IT/System incidents through the Service Desk scheme. He/she will be able to solve analytical problems and develop strategies to address them and take action, provide solutions, and deliver immediate business value. The candidate must be able to manage conflicting priorities and perform well in stressful circumstances while working independently or with a team.
A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees.
Minimum Education: Bachelor’s degree in Computer Science or a related field is a must.
Languages: Spanish & English Proficiency is a must (will be evaluated)
Flexible hours and support outside office hours in special situations/ Rotating Shifts/ Weekend support when the rotation shift required.