The Service Design Senior Specialist is responsible for designing and implementing the framework and tools that drive the integration among the different areas of the business that collaborate to drive a customer-focused and experience-driven culture. This position is key to the consolidation and alignment of the vision of the customer Journey Maps, service design principles set by the company to deliver better customer experiences, in addition to setting the guidelines to become a customer-centric company, bringing all stakeholders for service co-creation, leading the visualization of the sequence of interrelated actions and intangible services.
Qualifications & Experience
Certifications or special training desired:
Skills & Knowledge