• Collections Senior Representative

    Job Locations MX-NLE-Monterrey
    Requisition ID
    2018-33634
    Employee Type
    Full Time-Regular
    Category
    Collections
    Travel
    0-10%
  • Overview

    IO Blue banner

     

    The Collections Senior Representative will be responsible for the management, analysis, follow-up, administration and collection of clients who are in arrears.

    For its part, the collections department is in charge of managing the portfolio in arrears, through different means and collection channels; establishing strategies to achieve the KPIs.

    Responsibilities

    • Management of telephone billing to high profile clients - risk.
    • Preparation of performance reports of the portfolio and the results of the collection management.
    • Management and monitoring of cases scaled by the different operational areas.
    • Propose strategies and initiatives to improve collection’s processes and KPIs.
    • Perform collection management to customers, to get the collection of the debt owed.
    • Follow-up to payment’s agreements.
    • Sending emails as collection reminders.
    • Request visits to the client's home to follow up collection.
    • Perform support management to identify potential frauds.
    • Recovery of vehicles in accounts difficult to collect.
    • Identify risk situations with clients in arrears, trends and concentration analysis.
    • Skip tracing for untraceable clients.
    • Updating customer contact data.
    • Perform quality control activities for phone calls and investigation process.

    Qualifications

    • Bachelor degree in Administration, Engineering, Law or related (is a must).
    • Master degree is a plus.
    • Proficient English skills, both verbal & written (will be evaluated during interview).
    • At least 3 years of experience in the management and administration of personalized or telephone collections in financial or banking companies.
    • Knowledge of the Regulation of financial credits (basic).
    • Experience in telephone collections tracking.
    • Highly honest and ethical.
    • Skilled in effective communication (oral and written).
    • Strong ability in Microsoft Office tools.
    • Ability to analyze and define high risk cases such as untraceable clients and possible fraud.
    • Excellent organizational and planning skills.
    • Strong data analysis skills and knowledge on database reporting tools.
    • Experience on credit analysis and interpretation credit documentation (account statements, credit bureau, etc.).

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.