• Collections Senior Representative

    Job Locations MX-NLE-Monterrey
    Requisition ID
    Employee Type
    Full Time-Regular
  • Overview

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    The Collections Senior Representative will be responsible for the management, analysis, follow-up, administration and collection of clients who are in arrears.

    For its part, the collections department is in charge of managing the portfolio in arrears, through different means and collection channels; establishing strategies to achieve the KPIs.


    • Management of telephone billing to high profile clients - risk.
    • Preparation of performance reports of the portfolio and the results of the collection management.
    • Management and monitoring of cases scaled by the different operational areas.
    • Propose strategies and initiatives to improve collection’s processes and KPIs.
    • Perform collection management to customers, to get the collection of the debt owed.
    • Follow-up to payment’s agreements.
    • Sending emails as collection reminders.
    • Request visits to the client's home to follow up collection.
    • Perform support management to identify potential frauds.
    • Recovery of vehicles in accounts difficult to collect.
    • Identify risk situations with clients in arrears, trends and concentration analysis.
    • Skip tracing for untraceable clients.
    • Updating customer contact data.
    • Perform quality control activities for phone calls and investigation process.


    • Bachelor degree in Administration, Engineering, Law or related (is a must).
    • Master degree is a plus.
    • Proficient English skills, both verbal & written (will be evaluated during interview).
    • At least 3 years of experience in the management and administration of personalized or telephone collections in financial or banking companies.
    • Knowledge of the Regulation of financial credits (basic).
    • Experience in telephone collections tracking.
    • Highly honest and ethical.
    • Skilled in effective communication (oral and written).
    • Strong ability in Microsoft Office tools.
    • Ability to analyze and define high risk cases such as untraceable clients and possible fraud.
    • Excellent organizational and planning skills.
    • Strong data analysis skills and knowledge on database reporting tools.
    • Experience on credit analysis and interpretation credit documentation (account statements, credit bureau, etc.).


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