• Leasing Customer Service Representative

    Job Locations MX-NLE-Monterrey
    Requisition ID
    2018-33410
    Employee Type
    Full Time-Regular
    Category
    Customer Experience / Customer Service
    Travel
    Not Applicable
  • Overview

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    The Leasing Customer Service Representative provides support to our Leasing customers during the life of their contract; supporting the operation and controlling the Leasing portfolio.

     

    This position will be responsible for performing tasks specifically related to the leasing product and interact with other areas of the organization.

    Responsibilities

    • Support the Leasing operation.
    • Provide support to Customers during the life of a Leasing contract.
    • Relationship with external vendors: control results of the services provided.
    • Track changes in the regulations that affect leased vehicles at state level.
    • Provide support to Customers during the contract termination.
    • Perform the vehicle invoicing/sale for paid in full contract, including control of documentation.

    Qualifications

    • Bachelor degree in Accounting, Administration, Economics, or similar.
    • Knowledge of post-sale/servicing activities.
    • Experience should include a broad understanding and overview of leasing operation.
    • Fluent conversational English.
    • Strong organizational and time management skills.
    • Analytical and problem solving ability - Use of data.
    • Effective communication with peers and senior leadership, oral and written.
    • Team work and collaboration.
    • Ability to work under pressure.
    • Proactive.
    • Computer skills, including Microsoft Office tools.

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