This position is a critical role in the implementation and sustainability of the Process Excellence (PE) program. The Process Excellence & Service Design Specialist will partner with Chile leadership and CXM leaders to identify, prioritize and execute Business Process Management, Business Process Improvement, Service Design, Innovation and Cultural Change projects within their area of responsibility. The Process Excellence & Service Design Specialist will deploy the PE & SD program by designing and executing: training of staff, communication, project portfolio management, BPM implementation, BPI (continuous improvement projects, BPI Program management), Service Design (Customer Journey Mapping) and strategic initiatives for continuous improvement and cultural change.
The Process Excellence & Service Design Specialist is expected to have background academic formation and exposure to Process Excellence concepts, but will receive knowledge leveling in subjects such as Lean, Six Sigma, 5S, Kaizen, BPMS, Service Design and other improvement methodologies to further drive Process Excellence and Service Design throughout the organization. The Process Excellence & Service Design Specialist serves as a change agent, problem solver, facilitator, project manager and coach to drive a new culture. It is also considered a vital resource to executing process improvement projects on behalf of the organization, thus business acumen will count among one of the key requirements to develop and actively apply while leading by example.
Certifications or special training required:
Please note that some countries might have additional requirements (i.e. mobility requirements, language specifications, legal/migratory specifications, etc.) that might not listed below. If you are applying internally and want to know more about these requirements please contact TalentAcquisition.SupportIO@gmfinancial.com before submitting your application.