End-User Computing Support Technician II

Job Locations US-MI-Detroit
Requisition ID
Employee Type
Full Time-Regular
Information Technology


The EUC Support Technician II will provide 1st and 2nd level support to include installs, configures, maintenance and troubleshoot company computers and peripherals. This individual will come in close contact with other company employees and should be prepared to provide customer-oriented technical support in a corporate environment.


  • Provide 1st and 2nd level support resolutions related to hardware and software reported issues
  • Available to answer phones calls, emails and web request from users in a professional manner while providing timely resolution to technician related issues
  • Deal with advanced technical incidents and provide accurate and updated information on incidents
  • Maintain, configure, support, and implement desktop computing hardware and software technologie
  • Troubleshoot technical issues, provide technical support and complete assigned tasks & incident requests
  • Follow internal procedures for the tracking, maintaining, and accounting for company technology assets
  • Adhere to and fulfill the appropriate data destruction techniques as outlined in company polices & procedures
  • Maintain spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced
  • Assist in the development, implementation and maintenance of enterprise-wide client computing standards and policies
  • Maintains the ITS lab and storage areas ensuring each area is cleaned and organized. This includes maintaining a record or sign-out sheet of borrowed lab/storage room equipment.
  • Document and process all tickets in IT servicing system and adhere to published service levels.
  • Provides direction/mentoring to other, less experienced technicians
  • Identify and address anything that takes away from a safe and healthy work environment
  • Protect interest of company by ensuring actions are in compliance with policies and laws


  • Bachelor degree or equivalent combination of education and experience.
  • 3 to 5 years related experience in a corporate technical support and/or training environment.
  • Professional certification a plus (A+, NET+, MCP, ITIL
  • Knowledgeable of various Operating Systems including Windows
  • Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
  • Basic knowledge of Audio / Video technologies




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