- Creation of collections dashboards, defining targets for the different Collections strategies and provide over side of the results
- Execute a continuous improvement approach to collections risk strategy through the analysis and development of robust champion/challenger tests
- Monitor key performance indicators, ensuring the accuracy of results and develop meaningful insights based on observed performance
- Collaborate effectively with cross functional partners across the enterprise and within Risk, including Collections Operations and Finance, to reduce charge-offs, deliver a world-class customer experience, and meet business objectives.
- Monthly calculation of Collection Score
- Support with audit, review & document collections policies, strategies & practices
- Perform a variety of ad hoc analyses and support, as needed
- Bachelor’s degree in business, math, economics, statistics, or an equivalent combination of related education and experience in quantitative analytics is required; an advanced degree is preferred.
- Minimum of five years of consumer credit risk management experience with at least two years of collections risk strategy experience
- Strong knowledge of rules-based strategy decision engines with advanced level of proficiency in Excel, PowerPoint and using analytical tools such as SQL, SAS and decision tree software
- Ability to diagnose collections strategy performance and identify opportunities for test and learn. Ability to influence others through effective communication and subject matter expertise, with a high level of proficiency crafting presentations to support sound, objective-based decision making.
- Ability to execute and drive projects to completion in a timely manner and work collaboratively with cross-functional partners across the enterprise.
- High level of problem solving and decision-making is required to determine long-term collections risk standards for the portfolio and to manage multiple projects to achieve the portfolio and organization goals.
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