Customer Service- Leasing Sr. Representative

MX-NLE-Monterrey
Requisition ID
2017-30113
Employee Type
Full Time-Regular
Category
Customer Experience / Customer Service
Travel
Not Applicable

Overview

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The main purpose of this position is to coordinate and execute activities related to Leasing, from a perspective of Customer Service, always with the focus of creating customers for life.

Responsibilities

  • Support the Leasing operation
  • Control and Administration of the Leasing portfolio
  • Provide support to Dealerships and Customers during the life of a Leasing contract
  • Relationship with external vendors: control results services provided;
  • Coordinate with broker the annual tax/traffic ticket payments
  • Track changes in the regulations that affect leased vehicles at state level;
  • Provide support to Customers during the contract termination
  • Control and request payments to service providers, including the broker;
  • Preparation of reports to management;
  • Coordinate requirements of customers with areas such as Sales, Finance, and internally with Customer Service.
  • Manage early termination of Leasing
  • Perform the vehicle invoicing/sale for paid in full contract, including control of documentation.

Qualifications

  • Bachelor degree in Accounting, Administration, Economics, or similar.
  • Experience in Auto-Leasing product
  • Knowledge of post-sale/servicing activities
  • Experience should include a broad understanding and overview of leasing operation
  • Well organized;
  • Analytical and problem solving ability - Use of data;
  • Effective communication with peers and senior leadership, oral and written;
  • Accountability;
  • Team work and collaboration;
  • Ability to work under pressure;
  • Proactive;
  • Computer skills, including Microsoft Office tools

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